Privacy Policy

1. Information we collect

When you submit a form on our website — such as a contact, quote, consultation or estimator form — we collect the information you provide. This may include your name, email address, phone number, company name and details about your project.

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, device information, pages visited, referring URL and the date and time of your visit.

2. How we use your information

We use the information we collect to respond to your enquiries, prepare quotes and proposals, provide the services you request and communicate with you about your project.

We may also use aggregated, non-identifying information to understand how our website is used and to improve its content and performance.

With your consent, we may send you occasional updates about our services. You can opt out of marketing communications at any time using the link in any email or by contacting us.

3. Legal basis for processing

Where applicable data protection laws require a legal basis, we process personal information on the basis of your consent, to take steps at your request before entering into a contract, to comply with legal obligations, or for our legitimate interests in operating and improving our business.

4. Analytics and tracking

We may use analytics tools such as Google Analytics to understand how visitors use our website. These tools may set cookies and collect information about your visit. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

We may also record campaign parameters (such as UTM tags) that indicate how you arrived at our site, so we can understand which channels are most useful.

5. Cookies

Our website uses cookies to improve your experience. Essential cookies are required for the site to function, for example to keep forms secure. You can configure your browser to refuse cookies, though this may affect parts of the site.

6. Data sharing

We do not sell your personal information. We may share information with trusted service providers who help us operate our website and run our business — such as hosting, email and CRM providers — subject to confidentiality obligations.

We may also disclose information where required by law, or to protect our rights, property or safety and that of our clients and others.

7. International transfers

Our team and service providers may be located in different countries. Where personal information is transferred internationally, we take reasonable steps to ensure it remains protected in line with this policy.

8. Data retention

We retain your information for as long as necessary to fulfil the purposes outlined in this policy, to maintain business records, or as required by law. Enquiries that do not lead to a project are periodically reviewed and deleted.

9. Your rights

Depending on your jurisdiction, you may have the right to access, correct, export or delete your personal information, to object to or restrict certain processing, and to withdraw consent at any time. To exercise these rights, contact us at hello@melditechnologies.com.

10. Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure, however, so we cannot guarantee absolute security.

11. Children's privacy

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last revised. Material changes will be highlighted on this page.

13. Contact us

For questions about this privacy policy or how we handle your information, contact Meldi Technologies at hello@melditechnologies.com.